Frequently asked questions about returns, refunds and exchanges.

How do I send a return?

Visit our returns center here.

Enter your order number and email address to get started.

Follow the instructions and select the items you want to return. Once your request has been approved, you will receive a confirmation email with shipping guidelines

Which goods can be returned?
Wandersson Sports has 1 year open purchase. Product that is returned must be unused and in the original box and with labels remaining.

Which goods are non-refundable?
The following items cannot be returned:
Gift cards
Discounted items (specified at time of purchase)

The item I received is damaged!
If the purchased product is faulty, please contact us within 7 days from the delivery date.

Can the goods be exchanged?
We allow the exchange of purchased goods for optional variants. Once the exchange request has been approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

Refund to original payment method Refund to gift card (if applicable)

How do I return the goods?

For instructions on how to ship the returned products, see the email received after you placed the return request.

How soon will I receive my refund?

Once your returned item has been received and inspected, you will be notified by email. You will also be informed of the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 business days of approval.

My question is not answered...

If you have any questions regarding returns or refunds, please contact us via email

More info:
For those who have purchased a product, the right to complain applies for three years from the time of purchase. The right to complain is not affected by the warranty, if the consumer buys a product with a one-year warranty, the product can still be complained about for three years. Because the error must be original, i.e. present on the product from the beginning, e.g. a manufacturing defect, in order for the right of complaint and the guarantee to be valid.

Open purchase
Wandersson Sports has 1 year open purchase. Product that is returned must be unused and in the original box and with labels remaining.

Right of withdrawal
We apply a 14-day statutory right of withdrawal. If you wish to cancel a purchase of a product, you need to register it here within 14 days from the collection date. The cost of returns depends on the choice of shipping method. You have the right to open the packaging free of charge and check that the product is working. However, you as a consumer are responsible for any reduction in value of the product, including original packaging, which is due to handling beyond what is required to determine the product's nature, properties and function. When invoking the right of withdrawal, reimbursement is made to the same payment method that was chosen at the time of the order. As a consumer, you have the right to a refund within 7 working days from when we received the package. You do not have the right to apply the right of withdrawal to processed products.

In case of return, we make the refund to the same payment method used at the time of ordering or gift card in the store.

As a consumer, you have a 3-year right to complain. If the product is damaged or broken, you make a complaint request within a reasonable time, but no later than two months after the fault has been discovered.

You can easily and conveniently make a complaint request by registering it in our returns center.

An assessment of the complaint is made without undue delay no later than 7 non-holiday weekdays after a registered complaint request and if the complaint is approved you will be refunded to the same payment method that was used at the time of the order no later than 7 weekdays after we received the complaint.

If you would rather print out the Swedish Consumer Agency's withdrawal form and send it to us, you will find both here below:
The Consumer Agency's withdrawal form .